Frequently Asked Questions
Have questions? We've got answers! If you can't find what you're looking for, feel free to reach out to us at luminasip.com.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible and we'll do our best to help.
Shipping
Q: How long does shipping take?
A: We offer two shipping options:
- Free Standard Shipping: 5–8 business days
- Regular Shipping ($5.99): faster delivery, estimated at checkout
Q: Do you ship internationally?
A: Currently, we ship to selected countries. Please check at checkout if your country is available.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Returns page for more details.
Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive your returned item.
Products
Q: Are your products true to size?
A: Yes! We recommend checking our size guide on each product page to find your perfect fit.
Q: Are your daily sip products safe to consume?
A: Absolutely. All our sip products meet quality and safety standards. Ingredients are listed on each product page.
Account
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.
Q: How do I reset my password?
A: Click "Forgot Password" on the login page and follow the instructions sent to your email.